To be able to change it.
Brilliant pithy advice from Professor Jason Davis’ class,Technology Strategy (MIT’s OpenCourseWare.)
Social Intelligence is hot.
I added a new category at Sources of Insight to put the power of Social Intelligence at your fingertips:
(Note that you can get to Social Intelligence from the menu under “More Topics …”)
I wanted a simple category to capture and consolidate the wealth of insights around interpersonal communication, relationships, conflict, influence, negotiation, and more. There are 95 articles in this category, and growing, and it includes everything from forging friendships to dealing with people you can’t stand, to building better relationships with your boss.
According to Wikipedia, “Social intelligence is the capacity to effectively negotiate complex social relationships and environments.”
There's a great book on Social Intelligence by Daniel Goleman:
According to Goleman, “We are constantly engaged in a ‘neural ballet’ that connects our brain to the brains with those around us.”
“Our reactions to others, and theirs to us, have a far-reaching biological impact, sending out cascades of hormones that regulate everything from our hearts to our immune systems, making good relationships act like vitamins—and bad relationships like poisons. We can ‘catch’ other people’s emotions the way we catch a cold, and the consequences of isolation or relentless social stress can be life-shortening. Goleman explains the surprising accuracy of first impressions, the basis of charisma and emotional power, the complexity of sexual attraction, and how we detect lies. He describes the ‘dark side’ of social intelligence, from narcissism to Machiavellianism and psychopathy. He also reveals our astonishing capacity for ‘mindsight,’ as well as the tragedy of those, like autistic children, whose mindsight is impaired.”
According to the Leadership Lab for Corporate Social Innovation, by Dr. Claus Otto Scharmer (MIT OpenCourseware), there is a relational shift:
The Rise of the Network Society
And, of course, Social is taking off as a hot technology in the Enterprise arena. It’s changing the game, and changing how people innovate, communicate, and collaborate in a comprehensive collaboration sort of way.
Here is a sampling of some of my Social Intelligence articles to get you started:
5 Conversations to Have with Your Boss
6 Styles Under Stress
10 Types of Difficult People
Ask, Mirror, Paraphrase and Prime
Cooperative Controversy Over Competitive Controversy
Coping with Power-Clutchers, Paranoids and Perfectionists
Dealing with People You Can't Stand
How To Consistently Build a Winning Team
How To Deal With Criticism
How Do You Choose a Friend?
How To Repair a Broken Work Relationship
The Lens of Human Understanding
The Politically Competent Leader, The Political Analyst, and the Consensus Builder
Work on Me First
If you really want to dive in here, you can brows the full collection at:
Enjoy, and may the power of Social Intelligence be with you.
I’m a fan of simple models that help you see things you might otherwise miss, or that help explain how things work, or that simply show you a good lens for looking at the world around you.
Here’s a simple Industry Life Cycle model that I found in Professor Jason Davis’ class, Technology Strategy (MIT’s OpenCourseWare.)
It’s a simple backdrop and that’s good. It’s good because there is a lot of complexity in the transitions, and there are may big ideas that all build on top of this simple frame.
Sometimes the most important thing to do with a model is to use it as a map.
What stage is your industry in?
Your mindset holds the key to realizing your potential.
Your mindset is your way of thinking, and your way of thinking can limit or empower you, in any number of ways.
In fact, according to Carol S. Dweck, author of Mindset: The New Psychology of Success, mindset is the one big idea that helps explain the following:
- Why brains and talent don’t bring success
- How they can stand in the way of it
- Why praising brains and talent doesn’t foster self-esteem and accomplishment, but jeopardizes them
- How teaching a simple idea about the brain raises grades and productivity
- What all great CEOs, parents, teachers, athletes know
When Dweck was a young researcher, she was obsessed with understanding how people cope with failures, and she decided to study it by watching how students grapple with heard problems.You’re Learning, Not Failing
One of Dweck’s key insights was that a certain kind of mindset could turn a failure into a gift.
“What did they know? They knew that human qualities, such as intellectual skills could be cultivated through effort. And that’s what they were doing – getting smarter. Not only weren’t they discouraged by failure, they didn’t even think they were failing. They thought they were learning.”Your Can Change Your IQ
Believe it or not, a big believer in the idea that you can use education and practice to fundamentally change your intelligence is Alfred Binet, the inventor of the IQ test.
“Binet, a Frenchman working in Paris in the early twentieth century, designed this test to identify children who were not profiting from the Paris public schools, so that new educational programs could be designed to get them back on track. Without denying individual differences in children’s intellects, he believed that education and practice could bring about fundamental changes in intelligence.”Methods Make the Difference
Here is a quote from one of Binet’s major books, Modern Ideas About Children:
"A few modern philosophers ... assert that an individual's intelligence is a fixed quantity, a quantity which cannot be increased. We must protest and react against this brutal pessimism ... With practice, training, and above all, method, we manage to increase our attention, our memory, our judgment and literally to become more intelligent than we were before."Growth Mindset vs. Fixed Mindset
The difference that makes the difference in success and achievement is your mindset. Specifically, a Growth Mindset is the key to unleashing and realizing your potential.
To fully appreciate what a Growth Mindset is, let’s contrast it by first understanding what a Fixed Mindset is.
According to Carol Dweck, a Fixed Mindset means that you fundamentally believe that intelligence and talent are fixed traits:
“In a fixed mindset, people believe their basic qualities, like their intelligence or talent, are simply fixed traits. They spend their time documenting their intelligence or talent instead of developing them. They also believe that talent alone creates success—without effort. They’re wrong.”
In contrast, according to Dweck, a Growth Mindset means that you fundamentally believe that you can develop your brains and talent:
“In a growth mindset, people believe that their most basic abilities can be developed through dedication and hard work—brains and talent are just the starting point. This view creates a love of learning and a resilience that is essential for great accomplishment. Virtually all great people have had these qualities.”
If you want to improve your motivation, set yourself up for success, and achieve more in life, then adopt and build a growth mindset.
Here are a few articles to help you get started:
In todays world, the mantra is innovate or die.
You’re either climbing ahead or falling backward … there’s no hanging out in the middle.
And some folks are actually leap frogging ahead.
Disruptive innovation is keeping everybody on their toes.
Whether you are re-imagining you or your company, or you are driving innovation in your process, product, or capabilities, there are skills you can learn to be a lot more effective in your innovation efforts.
It’s a crazy world where a One-Man Band can write an app, serve it up on the Cloud, and change the world. It’s also a strange world where a little idea can be a big shot heard round the world. It’s a scary thing for businesses when a handful of developers can spin up a new service in the Cloud and instantly make a business obsolete.
What can you hold on to in this crazy world? What can you latch on to, if you want to rise above the noise, and instead of getting washed out by a wave, be the one that makes the waves?
There are several things, but I’ll boil them down to this:
- Use your customer as the North Star (and remember that some customers are better for you than others)
- Share and scale your unique value to the world
- Adapt or die
What happens to a super successful business or a super effective person when the landscape changes under their feet?
It depends on how they adapt
Nature favors the flexible. Darwin taught us that.
You have to get your bold on, and embrace innovation as your shiny sword to do battle against challenge and change, but most importantly, to create the change that serves you, and those you serve.
I’m taking a fresh look at innovation, as well as going back through hard, expensive lessons I’ve learned in the past. Whatever doesn’t kill us makes us stronger, so my battle scars are a healthy reminder of the lessons I’ve learned on how we can use innovation to leap frog ahead, as well as change the playing field (heck with changing the game, change the field and be the disruptor.)
Believe it or not, Peter Drucker was a wealth of wisdom when it comes to innovation. Many of you know him as the wise and wonderful professor of business and guru of management. But when you read through a lot of his work, he was incredibly insightful and pragmatic when it comes to creating a culture of innovation.Innovation Nuggets to Get You Started on Your Innovation Journey
I’ve got a ton of innovation books, but one that I’m really liking lately is Out Think: How Innovative Leaders Drive Exceptional Outcomes, by G. Shawn Hunter. I’ve been sharing some nuggets from the book, and it’s been reminding me what it takes to build a culture of innovation.
If you want to start your innovation journey, and create a culture of innovation, here are a few posts to help you on your way:
If you need to remind yourself what innovation feels like or what’s possible, be sure to soak up some powerful words of wisdom:
In my Innovation Quotes, I’ve also included a special section to light up what Bill Gates, Steve Jobs, and Walt Disney teach us about building a culture of innovation.
Let’s boldly go where we have not gone before.
An amazing thing happens when you become more focused and productive ...
You get more out of life.
It’s like you have 27 hours out of the day, while everyone else has 24, and they spend 8 of them sleeping, while you spend them dreaming of what’s to come next.
Too many folks have too much to do with too little time and they can't keep up.
We don't necessarily learn great time management skills in school or on the job, and we don't necessarily learn how to really blend our time, energy, and action to produce our best results.
That's where Agile Results steps in.
Agile Results it the underlying approach showcased in my best-selling book on time management, Getting Results the Agile Way.
It's a simple system for meaningful results. It helps you cut through the clutter to get to what matters, and to use your best energy for your best work. I put Agile Results together over a period of 10 years while testing principles, patterns, and practices that push the envelope in terms of high-performance, extreme productivity, work-life balance, stress management, and well-being.Here’s What You Get by Using Agile Results:
- Proven practices to master time management, motivation, and personal productivity
- Discover the one way to stack the deck in your favor that’s authentic and works
- How to embrace change and get better results in any situation
- How to focus and direct your attention with skill
- How to use your strengths to create a powerful edge for getting results
- How to change a habit and make it stick
- How to never miss the things that matter most, and achieve better work-life balance
- How to spend more time doing the things you love
I put together a simple time management book camp to help you just start using Agile Results.
- Day 1 of 7 Days of Agile Results - Sunday (Getting Started)
- Day 2 of 7 Days of Agile Results - Monday (Monday Vision)
- Day 3 of 7 Days of Agile Results – Tuesday (Daily Outcomes)
- Day 4 of 7 Days of Agile Results - Wednesday (Daily Outcomes)
- Day 5 of 7 Days of Agile Results – Thursday (Daily Outcomes)
- Day 6 of 7 Days of Agile Results – Friday (Friday Reflection)
- Day 7 of 7 Days of Agile Results – Saturday (Have Fun)
For some case studies, stories, and testimonials see http://gettingresults.com/wiki/Testimonials.
If you need more depth beyond the 7 day time management book camp, then check out:
- 30 Days of Getting Results (Productivity on Fire. Time Management Mastery. Work-life Balance with Skill.)
And, of course, there’s always the book:
If you’re already an Agile Results master, share this post and help somebody else set their productivity on fire. Help friends, family, and colleagues reach a new level of awesome.
I’m trying out a new way to do book reviews, to share more value in a better, faster, and easier way, with a predictable experience.
My new approach is to focus on 10 big ideas.
Here’s an example:
Side note – BRIEF is a powerful book with hard-core techniques for getting to the point and cutting through fluff. If you struggle with being verbose, or rambling, this book will help you master the art of “Lean Communication.”
In my book reviews in the past, I shared the challenges the book solved, the structure of the book, and some “scenes” from the book, sort of like a “movie trailer.” While that was effective in terms of really doing a book justice, I thought there was room for improvement.
I figured, Sources of Insight is all about, well, “insight.” So then my best approach would be to focus on the big ideas in the books I read, and share that unique value in a simple to consume fashion. I considered “3 Big Ideas” and “5 Big Ideas”, but they both seemed too small. And more than 10 seemed too big.
10 Big Ideas seems like a healthy dose of insights to draw from a book.
I had actually considered this approach a long time ago, but I was worried that it would water things down too much. Instead, I’m finding that it’s doing the exact opposite. Using 10 Big Ideas as a constraint is a great forcing function to help me really synthesize and distill the essence of a book, and to really hone in on the most valuable takeaways.
And it’s a great way to turn insight into action in a very repeatable way.
I already read and review books at a fast pace, but I think this new approach is going to help me get even better and faster at rapidly sharing insight and action.
I’m in the early stages, so if you have ideas or feedback on the 10 Big Ideas approach for my book reviews, please let me know.
Take 10 Big Ideas from BRIEF for a spin. Kick the tires. It will be worth your time. If you master Big Idea #7, alone, you'll be ahead of the game when it comes to making your pitch, or presenting your ideas.
Lean Communication can be your differentiator in a noisy, crowded, information overloaded world.
Everything should be a startup.
Unless you’re a learning organization that actually uses what you learn to leapfrog ahead.
But the paradox is you can’t hold on too tightly to what you’ve learned in the past. You have to be able to let things go. Quickly. And, you have to learn new things fast. And, if you can create a learning organization with tight feedback loops, that’s the key to longevity.
Adapt or die.
But the typical challenge in a big organization, is rejecting the new, and embracing the old. And that’s how the giants, the mighty fall.
Here is how Satya Nadella told us how to think about what longevity means in our business …
“What does longevity mean in this business? Longevity in this business means, that you somehow take the core competency you have but start learning how to express it in different forms.
And that to me is the core strength.
It's not the manifestation in one product generation, or in one specific feature, or what have you, but if you culturally, right, if you sort of look at what excites me from an organizational capacity building, ... it's that learning ... the ability to be able to learn new things ... and have those new things actually accrue to what we have done in the past ... or what we have done in the past accrues to new learnings ... and that feedback cycle is the only way I can see scale mattering in this business ... otherwise, quite frankly you would say, everything should be a startup ... everything should be a startup ... you would have a success, you would unwind, and everything should be a startup ... and if you're going to have a large organization, it better be a learning organization that knows how to take all the learning that it's had today and make it relevant in the future knowing that you'll have to unlearn everything, and that's the paradox of this business and I think that's what I want us to be going for.”
In my experience, if you don’t know where to start, a great place to start is get feedback. If you don’t know who to get feedback from, then ask yourself, your organization, who do you serve? Ask the customers or clients that you serve.
But balance what you learn with vision. And balance it with analytics and insight on behaviors and actions. Customers, and people in general, can say one thing, but do another, or ask for one thing, but mean something entirely different.
Remember the words of Henry Ford:
“If I'd asked customers what they wanted, they would have said ‘a faster horse’.”
Expressing pains, needs, opportunities, and desired outcomes leaves a lot of room for interpretation.
Drive with vision, build better feedback loops, interpret well, and learn well, to survive and thrive in an ever-changing world.You Might Also Like
As technology and software change our world at a faster rate than ever before, we need to play a better game.
How do we play a better game?
By recognizing our conceptual blocks and removing them.
Here is how Satya Nadella told us to think about our mental game and conceptual blocks:
“It's really a mental game.
At this point, it's got nothing to do with your capability, at all. You're going to be facing stuff that you never faced before and it's all in the head. The question is how are you going to cope with it. It's all a conceptual block.
And if we can get rid of that, things get a lot easier.
You've got to really think about the conceptual block you have, be mindful of it, and remove it.
And then you can have a different perspective.”
When we change our perspective, we change our game.
That’s how we win, in work and in life.You Might Also Like
There's a quote in Ferris Bueller's Day Off:
”Life moves pretty fast. If you don't stop and look around once in a while, you could miss it.”
Satya gets it.
Sayta reminds us to individually think about our broader impact, our deeper meaning, and the significance of everything we do, even the little things.
Here is how Satya reminded us to focus on our significance and impact:
“I want to work in a place where everybody gets more meaning out of their work on an everyday basis.
We spend far too much time at work for it not to have a deeper meaning in your life.
The way we connect with that meaning is by knowing the work we do has broader implications, broader impact, outside of work.
The reality is every feature, everything you do, or every marketing program you do, or every sales program you do is going to have a broader impact.
I think that us reminding ourselves of that, and taking consideration from that, matters a lot. And I that's a gift that we have in this industry, in this company, and I think we should take full advantage of that. Because when you look back, when it's all said and done, it's that meaning that you'll recount, it's not the specifics of what you did, and I think that's one of the perspectives that's important.”
My take away is, if you’re not making your work matter, to you, to others, you’re doing it wrong.You Might Also Like
Satya Nadella, the new CEO for Microsoft, is all about employee engagement and employee empowerment.
Here is how Satya reminded us that we all need to be a leader:
“We express that core identity, being the company that allows every individual to be more empowered and get more out of every moment of their lives as things get more digital.
I want each of us to give ourselves permission to be able to move things forward.
Each of us sometimes overestimate the power others have to do things vs. our own ability to make things happen.
Everyone in the company has to be a leader.”
Here is a great video that a colleague sent me on how to embed the capacity for greatness in the people and practices of an organization.
If you see a problem, fix it.
If you see an opportunity take it.
Don’t wait for somebody else to do it.You Might Also Like
The most powerful pattern in Agile Results is:
Monday Vision, Daily Wins, Friday Reflection
I introduce Agile Results in my best-selling book on time management Getting Results the Agile Way. (For a quick overview, benefits, testimonials, and videos, check out the landing page for Getting Results the Agile Way.)
The Monday Vision, Daily Wins, Friday Reflection pattern a big deal.
Because it creates a simple approach for personal results in work and life.
You learn how to quickly flow value each day and each week. Through Friday Reflection, you add a learning loop. By setting simple targets, chunking things down, and delivering little chunks of value, you get better and better at driving results.
You’ll astound yourself, and you’ll awaken new levels of resourcefulness and productivity you didn’t even know you had.
How do you get started?
It’s real simple.Add 3 Reminders to Your Calendar
One of the simplest ways to build your Agile Results habit is to add 3 reminders to your calendar:
- Add a reminder on Monday Morning. Call it Monday Vision: "What are your 3 Wins for this week?"
- Add a reminder to each day. Call it Daily Wins: "What are your 3 Wins for today?
- Add a reminder to Friday: Call it Friday Reflection: "What are 3 things going well? What are 3 things to improve?"
You can literally prompt yourself to better performance.
It’s so simple in fact that you have to wonder how could something so simple create such profound results.
In fact, if you’re not sure how significant this can be to your life, watch Alik on Getting Results the Agile Way (Video), and how it changed his life.
Keep in mind, there is a lot to Agile Results.
But you don’t need it all at once.
Start small and go from there.
One of the big ideas in my book Getting Results the Agile Way (a best-seller in time management, thank you everybody for your support) is the idea of The Productive Artist.
I’ve seen too many people with bunches of brilliant ideas that never see the light of day.
I also see too many people that are incredibly productive, but don’t use enough of their creative side.
I wanted to create a simple system that could help create more Productive Artists.
I wanted to debottleneck and unleash artists to flow more value to the world, and I wanted to unleash the creative side that many people have as a kid, but lose somewhere along the way.
They forget how to dream big.
They forget how to play with possibility.
They don’t operate anywhere near the level that they are capable of.
I want to reduce the Greatness Gap between what people are capable of, and what they share with the world.
There are a lot of powerful tools within Agile Results, but I want to hone in on two right here:
- Power Hours - A Power Hour is a way to turn ordinary hours into extraordinary ones. You can use Power Hours to set your productivity on fire. A Power Hours is when you’re “in the zone.” It’s when you’ve got your “groove on.” You can use Power Hours to bring more zest into what you do, as well as find more “flow.”
- Creative Hours - A Creative Hour is simply an hour where you explore ideas from your most creative mindset. Creative Hours are a powerful tool for performing creative exploration and creative synthesis.
Your Creative Hours are really a state of mind—a state of daydreaming. It’s the mindset that’s important. Whereas your Power Hours may be focused on results, your Creative Hours are focused on free-form thinking and exploration. You might find thatCreative Hours are your perfect balance to Power Hours. You might also find that you thrive best when you add more Creative Hours to your week. Ultimately, you might find that your Power Hoursfree up time for your Creative Hours, or that your Creative Hours change the game and improve your Power Hours. Your power hours might also be how you leverage your ideas from your Creative Hours.
When you combine Power Hours + Creative Hours, not only will you be unleashing The Productive Artist in you, but you will also be creating a new model for working that will take your experiences, talents, and abilities to a new level of self-expression.
You will set your productivity on fire, catch more bursts of brilliance, create more breakthroughs, and generate new value at a whole new level.
Here’s to your greatness, and your fire within.
I’m still learning about Satya Nadella, our new CEO at Microsoft (but a very seasoned Softie.)
He’s been around here a while, but I never really got to meet him.
So far, I really like his style. He’s a quiet leader. He focuses on three things that matter a lot to me:
- Customer Focus – Satya focuses on the end-to-end customer experience and wants to light up experiences that matter to make life better.
- Employee engagement – Satya wants people to have passion and purpose and to do work that matters.
- Changing the world -- As I was listening to Satya talk to us, it was all about “the future we're going to invent together” and how we’ll “express ourselves in the most creative ways.” It’s about building a better world and software is our way.
So then, let’s invent the future together.
And, in an Enterprise Social world, that includes Softies working with fellow Softies, in a “One Microsoft” way, and it also, includes working with our customers to co-create our future.
Sayta is a quiet leader, with thoughts of a better world for everyone.
He believes that one of the keys to the future is software.
I believe it, too. After all, one of the key trends for 2014 is infrastructure as code. Software is the only thing that can keep up with the changes in a digital world, automate the routine tasks, and scale in ways beyond human capacity. It’s how we move up the stack.
Here is what I heard Satya say about how the future is software:
“The future we're going to invent together, express ourselves in the most creative ways.
It's a software driven world.
The future is going to be software
It's going to come in different forms.
It's going to shape every human experience going forward.
What's the soul of this company that is truly reflected in every service every device … productivity in a mobile-first cloud-first world.
Bring our A-game every day.”
It’s a programmable world, and it’s a great time to be in software.
Get you’re A-game on and let’s shape the future together.